Jo Ann Rapacciuolo
2070 S
Railroad Ave
Staten Island NY 10306
718
351-9780
jrapacciuolo@hotmail.com
I have
over 10 years’ experience in various aspects of telecommunications, including
private line technician, provisioning and design, transmission engineering
and project coordination.
Applicable skills sets are problem solving, willing to
take on new challenges, project coordination with internal and external
teams, excellent oral and written communication skills, and ability to learn
new technologies and systems.
Related Skills
Communication:
§
Developed a
reputation for excellent customer service with effective verbal and written
communication abilities. Worked with numerous customers for major carriers to
explain processes and procedures for installation and problem resolution,
address concerns and provide on-time service.
Problem Solving:
§
Identified
and worked to resolve major capacity issue involving several departments that
would have delayed service implementation at least a year.
§
Redesigned t1
network to spare up network capacity and reduce failure points
§ Trained provisioners in proper operation of equipment to
reduce waste of resources and maximize capacity
Project
Coordination:
§
Part of World
Trade Center disaster recovery team that restored ATT Local Service network
several months ahead of schedule
§ Coordinated RFQs and RFPs as part of team building Verizon
Wireless’s 4g/LTE network
Technologies and Skills:
CSG GRANITE/ XNG ATT NISE-L and
NISE-C. ASR.
HTML5. CSS3
MS Office Suite Certified in Word, Excel,
Access and PowerPoint.
Certifications - A+, Network +, MCDST WinXP
and coursework towards Microsoft network administration and Cisco networking
Employment
AFL Global – Transmission Engineer
Jun 2012 – June 2014
Jus-com
– Transmission Engineer
Apr 2010 – June 2012
o Riser builds, cable outs and new OCx ring installations at
ATT Local Services on-net locations, co-locates and nodes.
o TEO prep, NISE-L database work and purchase of equipment
for CISCO and DMX SONET ring installations.
o Purchase equipment via ATT's EBIZ/LOGIC.
o Prepare TEOs for equipment install - including FIC
locations, equipment type, routes for circuits from ds1 level up to and
including OC192.
o Use NISE-L database to inventory equipment, connect paths
and manage associated tasks.
o IOC TEO prep and NISE-C database work for OC192 services
via DWDM/ROADMs.
o
Technical resource for pre-Sales,
operations and provisioning
Kineticom for ATT Mobility- Provisioner
Jan 2010 – Apr 2010
o Order and provision ds3 services for ATT Mobility
Teksystems
for Verizon Wireless – Project Coordinator
Nov 2009 - Nov 2010
o Project Coordinator. Sent out and reviewed RFPs for
2.5G backbone builds for the Verizon Wireless network as part of their 4G LTE
network expansion.
o Use of GRANITE/ XNG database for designs.
o Issued ASRs via CSG.
o
Tracked
completion of various stages of provisioning process in GRANITE/XNG.
Tekmark
for Verizon Business– Provisioner/Coordinator
Jun 2007 - Mar 2009
o Optical Circuit Design/Project Coordinator. Optical
circuit design consisting of Ethernet private line circuits, from 50mbps to
Full Gig-e circuits over Fujitsu Flashwave 4500.
o Use of GRANITE/XNG database for designs.
o Issue ASRs via CSG, track completion of various stages of
provisioning process.
o
Resolve
issues in DACS via INC
Gateway Cathedral - media department
2006
o Media department - assist with soundboard, video for TV
production, cabling, and various duties as assigned.
Lucent
Technologies – Transmission Engineer
2003-2005
o Transmission engineer for ATT Local services.
Private line transport engineer responsible for SONET and non-SONET equipment
over the TCG/LNS network in various cities.
o Utilized ACAD for engineering packages and proprietary
systems for circuit layouts.
o Designed high bandwidth circuits and facilities, including
DS3, OC3, OC12 and OC48 services.
o Analyzed customer and network capacity.
o Assisted in the planning and design of network
optimizations and additions.
o
Technical
resource for customers, pre-sales and operations.
ATT Local Services – Transmission
Engineer
1998-2002
o Team leader - data cleansing for database conversion.
Coordinate assignments for group, examine and correct data. Subject matter
expert on equipment and old database issues.
Ø
Completed
database cleansing ahead of schedule
o Access cost reduction team member, responsible for
capacity verification, engineering.
o Assigned to World Trade Center Disaster Recovery team.
Responsible for engineering prints, facility and high capacity circuit
redesign. Provided support for other provisioning groups for capacity and
engineering issues.
Ø
Restored
Local Services largest network in two months when projected completion time
o Designed backbone connectivity for expedited 5ESS switch
installation.
o Trained provisioners in high bandwidth circuit designers
to improve turn-around time and improve network capacity.
o Private line transmission engineer responsible for all
SONET and non SONET equipment builds in Los Angeles. Ordered over $1,000,000
equipment yearly. Utilized ACAD for engineering prints and packages. Designed
high bandwidth circuits and facilities, including DS3, OC3, OC13 and OC48
services. Analyze customer backbone capacity. Planned additions to and
optimizations of existing network.
Military Experience
US Army – West Germany - Tactical
Microwave Systems – team chief
EDUCATION
New Horizons – Network admin coursework –
A+,Network+,MCDST, Cisco coursework
Certificate
- Telecommunications Management - DeVry Institute
Certificate
- Computer Programming - Chubb Institute
University
of Phoenix